Tim Staab
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Executive Summary
Tim Staab is a highly experienced professional with over 21 years of work experience in the insurance industry. He has a strong background in team building, sales, and property and casualty insurance. Tim has a passion for customer experience and excels in omnichannel contact centers through data collection, automation, and agent coaching/development. He has played a key role in leading sales, service, and support teams, including the implementation of a startup sales contact center in Phoenix, AZ. Tim's expertise has been instrumental in creating and scaling coaching teams within a large contact center environment, identifying learning gaps and implementing a coaching program. He is also skilled in analyzing data and implementing chatbots to reduce costs and enhance coaching efforts.
Contact Information
Current Workspace
Summit Credit Union
customer experience coaching leader
customer experience coaching leader
Professional Background
Personal Interests
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