Terry McDonald
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Executive Summary
Terry McDonald is a highly experienced professional with 34.4 years of work experience in unified communications, SaaS, telephony, CRM, and VoIP. Based in the United States, Terry has a strong background in delivering business process improvement and customer experience solutions. He has worked in various roles, including as an IT professional, CRM specialist, and call center technology sales representative. Terry is known for his expertise in implementing trans-formative customer experience and business process automation technologies. His key responsibilities include contact center and customer experience applications, VoIP & Unified Communications (UC), and business process optimization/BPO. Terry's key responsibilities include customer relationship management, cloud applications, and Genesys.
Contact Information
Current Workspace
Alvaria Inc
Contact Center Technology Specialist | Companies Overseas&Account Executive - West
Contact Center Technology Specialist | Companies Overseas
Account Executive - West
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