Sergio Hortelao is a project and people manager with almost 20 years of experience in the BPO industry. He has worked in various industries including tech, banking, social media, and communications. Sergio is a seasoned leader who excels in challenging conditions and balancing stakeholder needs. He is a solution-focused and open-minded individual who believes in the importance of efficient processes and people. Sergio has a proven track record of achieving results while balancing stakeholder needs and team motivation. He believes in the importance of efficient processes and people in business.

operations manager | leader | bpo | cx excellence
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