Simone Almeida
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Executive Summary
Simone Almeida is a highly experienced professional with over 20 years of work experience. She has a strong skill set in ITIL, business analysis, Visio, SharePoint, and IT strategy. Based in Sao Paulo, Brazil, Simone holds an MBA in Process Management and a degree in Administration. She has expertise in ITIL processes, including implementation and management of Service Quality and Service Quality Agreements (SLAs) and XLAs using ITSM Service Now. Simone has also worked as a Service Level Manager at DXC Technology and as an Analyst in IT Services and IT Consulting at Hewlett Packard Enterprise.
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DXC Technology
service level manager na dxc technology
service level manager na dxc technology
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