
Shawn Nezerka is a detail-oriented and energetic professional with 18 years of Information Technology experience. Currently, he works as a Technical Support Analyst for the Information Technology Department at Post Consumer Brands in Lakeville, Minnesota. With a strong background in troubleshooting, technical support, and software documentation, Shawn has extensive knowledge of various operating systems, applications, databases, networks, and Windows 7. He is skilled in Windows NT/XP, Vista, and Microsoft Office. Shawn's specialties include problem and knowledge management, telecommunications infrastructure, and NEC IP telephony-based telephone and voicemail systems.

senior technical support analyst at post consumer brands
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