Sebastien Laporte
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Executive Summary
Sebastien Laporte is a Senior Operations Manager with over 25 years of experience in call center operations. He has held various roles within workforce management, quality, and the past 15 years in operations. Currently, he oversees a contact center of 350 technical advisors, overseeing 4 levels of support. Sebastien is certified as a COPC Implementation Leader and has achieved certification in 2018 and re-certification since achieving the highest level of employee engagement and transparency. He values employee development and transparency to ensure the best customer journey possible.
Contact Information
Current Workspace
Concentrix
associate site director at concentrix
associate site director at concentrix
Professional Background
Personal Interests
Colleagues
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