Richard Emmett MSc MBCS CEng
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Executive Summary
Richard Emmett MSc MBCS CEng is a leading financial services executive consultant and delivery professional with 24 years of experience. He has worked at leading global consultancy firms and has a passion for improving consumer servicing experiences to match personalized lifestyles. Richard has led strategy and delivery for multiple regulated remediation programs across major UK and Irish Banks, focusing on customer operations ranging from 100 to 8,000 FTE. He is skilled in change management, customer remediation, integration, business transformation, and business process. Richard's network of 100 relationships extends across banks, lenders, FinTechs, and professional and academic organizations.
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Capco
customer operations executive | financial wellbeing advocate | digital consumer servicing sme | programme delivery director | retail banking professional | regulatory remediation lead&Managing Principal
customer operations executive | financial wellbeing advocate | digital consumer servicing sme | programme delivery director | retail banking professional | regulatory remediation lead
Managing Principal
Professional Background
Personal Interests
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