Rachel Hardy
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Executive Summary
Rachel Mintern is an award-winning Service designer and fellow of the RSA. With over 10 years of experience, she has worked as a Service designer, Design researcher, and User Experience designer for agencies, inside start-ups, and local government. Rachel combines creative thinking and innovative research tools to solve real-world problems, identify opportunities, and help organizations deliver compelling, evidence-based, and people-centered services and digital solutions. Her specialties include co-creating service experiences, service redesign, service improvement, and ethnographic and qualitative research. Rachel has worked for various organizations, including Snook, London Borough of Waltham Forest, Prospect (Design) (Now Manyone London), Tabl, Springetts, and GE.
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Snook
senior design researcher at snook
senior design researcher at snook
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