Monica Herbert
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Executive Summary
Monica Herbert is a government cleared individual with over 10 years of experience in customer service and technical support. She has expertise in digital/analog network troubleshooting for both business and residential users, as well as managing and analyzing call center agents to meet client demands and expectations. Monica has worked at General Dynamics Information Technology as a Workforce Management Analyst and Business Administrator, as well as Teleperformance in France and AT&T in Texas. She also has experience as a Technical Support Engineer. Monica is based in Shreveport, Louisiana.
Contact Information
Current Workspace
General Dynamics Information Technology
Business Administrator&Workforce Management Analyst
Business Administrator
Workforce Management Analyst
Professional Background
Personal Interests
Colleagues
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