Michael Heppel is a highly effective operations leader with over 24 years of professional experience. He specializes in service delivery, call center operations, and staff leadership. He is a trusted advisor and influencer, driving operational delivery and transformation through digitization, data, and analytics. Michael has a track record of managing multi-disciplinary teams and leading both onshore and offshore centers. He is skilled in data-driven decision making and has a strong focus on customer engagement and success.

operations & service delivery director operational excellence outsourcing expert&Business Support Manager&Project Manager
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