Meir Fradkin
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Executive Summary
Meir Fradkin is a highly experienced professional with 28.9 years of work experience in software project management, wireless, telecommunications billing, business analysis, and integration. Based in the United States, Meir has successfully managed voice analytics projects for business clients using Nexidia Interactions Analytics systems. With a strong background in call center organizations in various industries, Meir has a proven track record of delivering executive presentations and providing recommendations based on project insights. Meir's expertise includes analytical project topics such as AHT, First Call Resolution, FCR, agent evaluation, customer escalations, compliance analysis, and competition analysis.
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Current Workspace
CloudQ
Senior Support Operations Analyst
Senior Support Operations Analyst
Professional Background
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