Lydia Jackson
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Executive Summary
Lydia Jackson is a highly experienced Customer Success and Program Manager with over 25 years of work experience. She has a strong background in automated claims processing, cross-functional collaboration, service quality programs, customer satisfaction/retention, and business process optimization. Based in Vallejo, California, Lydia is skilled in leadership, success management, and quality assurance. She has a proven track record of successfully implementing solutions and completing deliverables specifications on time, under budget, and within tight deadlines. Lydia has worked in various healthcare organizations, including UCSF Benioff Children's Hospitals, Brown & Toland Physicians, and Kaiser Permanente.
Contact Information
Current Workspace
Kaiser Permanente
Senior Quality Assurance Analyst&Senior Quality Assurance Analyst&case manager senior consultant health plan representative service member rel jul 2013 - june 2015&case coordinator hprs member relations feb 2011 - jul 2013
Senior Quality Assurance Analyst
Senior Quality Assurance Analyst
case manager senior consultant health plan representative service member rel jul 2013 - june 2015
case coordinator hprs member relations feb 2011 - jul 2013
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Personal Interests
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