Lakeicia M.

Lakeicia M. is a healthcare customer service professional with 15 years of experience in customer service, management, and quality assurance. She is passionate about infection control, alternate funding availability, and service excellence at all levels of internal and external customer contact. Lakeicia has demonstrated proficiency in patient advocacy, insurance reimbursement, medical supply, revenue cycle, and staff training in both hospital and administrative settings. She also has a background in project management, reporting, document control, SOP creation, and accounts receivable. Lakeicia has worked in various organizations, including Arizona Health Care Cost Containment System, State of Arizona, McKesson, Mayo Clinic, JPMorgan Chase & Co., and GE Healthcare.