Jonell Gumasing
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Executive Summary
Jonell Gumasing is a highly experienced professional with 19.7 years of work experience in various roles at Citi in the United States. She has a strong background in customer service, salesmanship, and solution selling. Jonell is passionate about lean and continuous process improvement, and has worked on Kaizen and Lean projects. She is skilled in managing teams both domestically and overseas and has a deep understanding of banking's KYC process. Jonell has a proven track record in BPO customer service, hospitality, and sales.
Contact Information
Current Workspace
Citi
lean six sigma green belt certified | business process improvement | certified lean expert | kyc unit manager | banking & finance professional | business process outsourcing analyst&Business Operations Analyst&Unit Manager&Administrative Assistant&kyc unit manager&Project Quality Analyst&Escalations Officer&Customer Solutions Officer
lean six sigma green belt certified | business process improvement | certified lean expert | kyc unit manager | banking & finance professional | business process outsourcing analyst
Business Operations Analyst
Unit Manager
Administrative Assistant
kyc unit manager
Project Quality Analyst
Escalations Officer
Customer Solutions Officer
Professional Background
Personal Interests
Colleagues
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