Jacob Mangah
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Executive Summary
Jacob Mangah is an experienced Information Technology Engineer with over 23 years of work experience. He has a strong skill set in customer service, Microsoft Office tools, and project management. Currently based in Keller, Texas, Jacob has worked in various roles in the airlines/aviation industry, including Project Management and Workforce in Contact Centers. He is skilled in managing large Contact Center Operations using the Genesys and VOXAI solutions for VoIP softphone and management applications. Jacob holds a Bachelor's degree in Computer Science with a minor in Business Administration from Andrews University.
Contact Information
Current Workspace
American Airlines
contact center operations contact center it infrastructure engineer&Workforce Management Analyst&Scheduling Manning And Planning Specialist
contact center operations contact center it infrastructure engineer
Workforce Management Analyst
Scheduling Manning And Planning Specialist
Professional Background
Personal Interests
Colleagues
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