
Derek Cronmiller is a Customer Support Center Team Leader with 22.8 years of experience. He has a strong background in troubleshooting, technical support, process improvement, help desk support, and customer service. Based in the United States, Derek is skilled in providing improved quality and accuracy of ticket and incoming calls in custom service and call center environments. He is well-versed in various call center and ticketing tools, enabling him to quickly start working and recommend process improvements. Derek is dedicated to empowering employees through procedures and continuous improvement of processes through active listening, coaching, and developing enterprise-wide solutions.

senior manager eus americas at veeva systems&IT Service Manager
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