Charles "Chris" Craig
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Executive Summary
Charles "Chris" Craig is a Senior Operations Manager and Process Improvement Manager with over 20 years of experience. He has a strong background in customer service, process improvement, call centers, management, and team leadership. Based in Little Elm, Texas, Craig has a track record of improving operational effectiveness and process improvement, quality, customer retention, and overall customer satisfaction. He is skilled in various areas such as regulatory audits, financial services, and process improvements. Craig has a proven ability to influence operational and process teams and implement risk-based programs for Consumer Operations. He is also skilled in team building, public speaking, and cultural change.
Contact Information
Current Workspace
Capital One
Senior Process Manager&Senior Department Manager&Department Manager | Account Maintenance | Total Loss&Department Manager, Account Maintenance and Total Loss&Senior Unit Manager | Records Management&Senior Unit Manager Loan Originations&Unit Manager Loan Originations
Senior Process Manager
Senior Department Manager
Department Manager | Account Maintenance | Total Loss
Department Manager, Account Maintenance and Total Loss
Senior Unit Manager | Records Management
Senior Unit Manager Loan Originations
Unit Manager Loan Originations
Professional Background
Personal Interests
Colleagues
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